We received great feedback this year, including:

“I was very well supported, and all the staff that I dealt with were kind, encouraging, highly skilled and reassuringly professional. The service provided is a lifeline and excellent.”

“You were so helpful about the advice I was seeking and set my mind at ease with understanding the situation I was in.”

“Your service was extremely professional and provided clarity.”

“Very helpful, clear information, friendly staff. Generally excellent service.”

“It was a comfort to us to know we could speak to someone for advice and help.”

We always ask our clients for their feedback at the end of their case.

This year:

• 96% were very satisfied with the overall level of service
• 87% found the information/advice we gave easy to understand (8% said it was fairly easy)
• 96% found our staff informative and very good
• 82% said we kept them up to date with progress very well (12% said fairly well)
• 98% said the staff listened to what they had to say
• 100% said we treated them fairly at all times
• 97% would recommend us to someone else if they needed legal help

We also ask volunteers for their comments when they leave. Richard, our volunteer book keeper for nearly three years, left for a paid job.  He wrote:

“Everyone involved within the law centre works very hard to help everyone, it’s been a joy to be part of that. Keep on supporting and encouraging volunteers to excel and gain confidence”.